Effective Date: July 2026
Premier Stitch Embroidery / Frontline Warrior Gear (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our business.
Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Business or organization name
- Billing and shipping addresses
- Email address
- Phone number
- Payment information (processed securely through third-party payment processors)
- Order history
Design & Order Information
- Logos
- Artwork
- Embroidery files
- Screen print designs
- Garment specifications
- Custom project details
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Create custom embroidery and printed products
- Communicate regarding your orders
- Provide customer support
- Send invoices and payment confirmations
- Improve our products and services
- Respond to inquiries
- Comply with legal obligations
- Prevent fraud and unauthorized transactions
Payment Information
We do not store complete credit card information on our servers. Payments are processed securely through trusted third-party payment processors that maintain industry-standard security practices. (Our industry leading payment processor is Stripe.)
Artwork & Intellectual Property
Customers represent that they own or have permission to use any logos, trademarks, copyrighted material, or artwork submitted to us.
Unless otherwise agreed in writing:
- Customer artwork remains the property of the customer.
- Digitized embroidery files and production-ready artwork created by Premier Stitch Embroidery / Frontline Warrior Gear may remain our production assets.
- Digitized embroidery files that were charged a digitizing fee are available to the client upon request. (These files are in a format to be read by embroidery machines and cannot be opened by any program unless it is specific to embroidery).
- A client may request a digitized embroidery file for a fee, if it the digitizing fee was waved, credited.
- We may retain copies of artwork for future reorders and customer support.
Marketing Communications
With your permission, we may send promotional emails, special offers, or updates about our products and services.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with trusted service providers when necessary to:
- Process payments
- Ship orders
- Host our website
- Provide email communications
- Comply with legal requirements
These service providers are only given the information necessary to perform their services.
Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance the customer experience
Most browsers allow you to disable cookies through your browser settings.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure.
Data Retention
We retain customer information, artwork, invoices, and order history as long as reasonably necessary to:
- Fulfill orders
- Process reorders
- Meet accounting and legal obligations
- Resolve disputes
Your Privacy Rights
Depending on your state of residence, you may have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information (subject to legal or contractual obligations)
- Opt out of certain marketing communications
To exercise these rights, please contact us using the information below.
Children’s Privacy
Our website and services are not directed to children. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated Effective Date.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Premier Stitch Embroidery / Frontline Warrior Gear
Email: psembsales@gmail.com
Phone: 240-596-4157
Website:red-gerbil-343376.hostingersite.com / psemb.com
Business Address: 1209 E Patuxent Dr, La Plata, MD 20646